Pakistan · Government & Safety

Pakistan Citizen's Portal

Pakistan's official platform for filing complaints and requests directly to government departments.

What it helps with

Complaining to a departmentFederal and provincial.
Tracking a complaintStatus updates.
Help for Pakistanis abroadOverseas section.

About Pakistan Citizen's Portal

The Pakistan Citizen's Portal is an official government platform allowing citizens to submit complaints, requests and feedback directly to relevant government departments, with tracked resolution timelines.

Key Features

Direct Government Channel: Submit complaints directly to the responsible department without intermediaries.
Complaint Tracking: Follow the status and resolution progress of your submitted complaint.
Wide Department Coverage: Covers complaints across numerous federal and provincial government departments.
Response Accountability: Departments have set timeframes to respond to submitted complaints.

How to Get Started

Visit the Pakistan Citizen's Portal website or download the app.
Register with your CNIC and mobile number.
Select the relevant department and submit your complaint with clear details.
Track the status of your complaint through the portal.

Before you use it

Sign-up: Registration needs a Pakistani CNIC or NICOP number and a phone number.
Good to know: Departments are expected to respond within a set time, and you can reopen a complaint if the answer is not satisfactory.

Local ID needed

Frequently Asked Questions

Does Pakistan Citizen's Portal work with a foreign bank card in Pakistan?: Not reliably - a foreign card may be declined. Check the notice above, or plan to use a local payment method.
Is Pakistan Citizen's Portal available in English?: Not officially - the interface is mainly in the local language.
Do I need a local phone number to use Pakistan Citizen's Portal?: No, an international phone number generally works for Pakistan Citizen's Portal.
Do I need local ID or residency for Pakistan Citizen's Portal?: Yes, Pakistan Citizen's Portal requires local ID or residency status.
Where can I use Pakistan Citizen's Portal?: iOS · Android · Web
How much does Pakistan Citizen's Portal cost?: Free