Pakistan · Government & Safety

Pakistan Citizen Portal

Pakistan's official citizen services portal, providing digital access to a range of government services.

What it helps with

Complaining to a government officeTracked complaints.
Problems with utilities or policeAny department.
Following up a complaintStatus in the app.

About Pakistan Citizen Portal

The Pakistan Citizen Portal is a government platform letting citizens submit complaints, track government service requests and access various official processes digitally, aimed at improving transparency and reducing bureaucratic friction.

Key Features

Complaint Submission: Submit complaints about public services directly to the relevant government department.
Status Tracking: Track the progress of submitted complaints and requests through the platform.
Multi-Department Access: Covers services across various federal and provincial government departments.
Digital Accountability: Designed to create a traceable record of citizen interactions with government services.

How to Get Started

Download the Pakistan Citizen Portal app and register, typically requiring your CNIC (national ID) details.
Submit a complaint or service request, selecting the relevant department and category.
Track the status of your submission through your account.
Respond to any follow-up requests for additional information from the handling department.

Before you use it

Sign-up: Registration needs a CNIC, NICOP or POC; overseas Pakistanis can register too.
Good to know: Complaints are forwarded to the relevant department, which must respond within set deadlines.

Frequently Asked Questions

Does Pakistan Citizen Portal work with a foreign bank card in Pakistan?: Not reliably - a foreign card may be declined. Check the notice above, or plan to use a local payment method.
Is Pakistan Citizen Portal available in English?: Not officially - the interface is mainly in the local language.
Do I need a local phone number to use Pakistan Citizen Portal?: No, an international phone number generally works for Pakistan Citizen Portal.
Do I need local ID or residency for Pakistan Citizen Portal?: No, Pakistan Citizen Portal doesn't require local ID or residency for visitors.
Where can I use Pakistan Citizen Portal?: iOS · Android
How much does Pakistan Citizen Portal cost?: Free