Electric Networks of Armenia (ENA)
Armenia's electricity distribution and supply company, with a website and online customer portal where residents can follow their account, read notices and planned outage information, and find the hotline for power problems in their flat.
About Electric Networks of Armenia
Electric Networks of Armenia (ENA) is the company responsible for the regulated distribution and sale of electricity in Armenia. It was created in May 2002 by merging the Yerevan, Northern, Southern and Central regional electricity companies, and it serves more than 1 million consumers over about 36,000 km of power lines. Its website, available in Armenian, Russian and English, publishes tariffs, information on power interruptions, consumer guidance and news. Customers can register on the online portal at customers.ena.am to see account notices and submit requests.
Key Features
- Customer Portal: An online account in Armenian, Russian and English with notices and service requests.
- Outage Information: The website has a section on planned and current power interruptions.
- Hotline: The information center answers on the short number 180 or on 0 800 00 180.
- Tariffs and Guides: Current electricity tariffs, documents and consumer guidance are published on ena.am.
How to Get Started
- Ask your landlord for the electricity account details for your flat, or find them on a paper bill.
- Open customers.ena.am and register with the account card number, your passport or ID card number, the contract date, a mobile number and an email.
- Check notices and outage information on the portal and the website.
- Pay the bill in drams through a banking app, a payment app such as Telcell, EasyPay or UPay, or at a payment terminal or HayPost.
The ENA portal is mainly for account information and requests; the payment itself is usually made through Armenian banks or payment systems, and payments made outside business hours may be credited on the next working day. Bills are paid in Armenian drams, and Repat Armenia advises paying between the 7th and 20th of each month. If you rent, agree with your landlord who pays the electricity and keep your payment receipts.
❓ Frequently Asked Questions
Does Electric Networks of Armenia (ENA) work with a foreign bank card in Armenia? Not reliably — a foreign card may be declined. Check the notice above, or plan to use a local payment method.
Is Electric Networks of Armenia (ENA) available in English? Yes, Electric Networks of Armenia (ENA) has an English-language interface.
Do I need a local phone number to use Electric Networks of Armenia (ENA)? Yes, Electric Networks of Armenia (ENA) requires a local phone number to register.
Do I need local ID or residency for Electric Networks of Armenia (ENA)? No, Electric Networks of Armenia (ENA) doesn't require local ID or residency for visitors.