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Armenia · Government & Safety
e-Request
e-Request.am is Armenia's portal for sending requests, applications and complaints to state bodies online, with a control number to track each one.
What it helps with
- Writing to a ministryWithout visiting its office.
- Tracking a complaintBy control number.
- Getting an official answerOnline or by email.
About e-Request:
The portal is run by the e-Governance Infrastructure Implementation Agency (EKENG). You choose the state body, write the request and attach documents; you receive a control number and the answer arrives in your personal page on the portal or by email.
Key Features:
- Any state body: Ministries, agencies and local authorities.
- Control number: Track every submission.
- Answers online: In your personal page or by email.
- Attachments: Add documents to the request.
How to Get Started:
- Open e-request.am and sign in to your personal page.
- Choose the state body you are writing to.
- Write the request and attach documents.
- Keep the control number and wait for the answer.
Before you use it
- Sign-up: Login needs Armenian electronic identification such as an ID card or mobile ID.
- Good to know: Keep the control number: it is the only way to check the status of a request.
Local ID needed
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Frequently Asked Questions
- Does e-Request work with a foreign bank card in Armenia?
- Not reliably - a foreign card may be declined. Check the notice above, or plan to use a local payment method.
- Is e-Request available in English?
- Not officially - the interface is mainly in the local language.
- Do I need a local phone number to use e-Request?
- No, an international phone number generally works for e-Request.
- Do I need local ID or residency for e-Request?
- Yes, e-Request requires local ID or residency status.
- Where can I use e-Request?
- Web
- How much does e-Request cost?
- Free