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Nepal · Government & SafetyHello Sarkar
Nepal government complaint line under the Office of the Prime Minister: report problems with public offices by phone 1111, SMS, WhatsApp or Viber.
What it helps with
- A government office will not helpFile a complaint.
- Being asked for a bribeReport it.
- Complaining by WhatsAppNo visit needed.
About Hello Sarkar:
Hello Sarkar is the channel of the Government of Nepal, run under the Office of the Prime Minister and Council of Ministers, for questions, complaints and suggestions about public offices and services, for example delays, bribes or poor service. Complaints can be made by calling 1111 or by SMS, WhatsApp or Viber to +977-9851145045, and through the online portal, where the status of each complaint is shown.
Key Features:
- Call 1111: Free short number.
- WhatsApp and Viber: +977-9851145045.
- Online portal: Register a complaint.
- Status tracking: Seen, processing, solved.
How to Get Started:
- Call 1111 or message +977-9851145045 on WhatsApp or Viber.
- Name the office, the date and what happened.
- Keep the complaint number you receive.
- Check the status on the portal.
Before you use it
- Good to know: Give exact details (office, place, date, names) so the complaint can be forwarded to the right office.
- Limits: Calls to 1111 and replies are mostly in Nepali; written messages in English are easier for foreigners.
English available
Local number needed
0
Frequently Asked Questions
- Does Hello Sarkar work with a foreign bank card in Nepal?
- Not reliably — a foreign card may be declined. Check the notice above, or plan to use a local payment method.
- Is Hello Sarkar available in English?
- Yes, Hello Sarkar has an English-language interface.
- Do I need a local phone number to use Hello Sarkar?
- Yes, Hello Sarkar requires a local phone number to register.
- Do I need local ID or residency for Hello Sarkar?
- No, Hello Sarkar doesn't require local ID or residency for visitors.
- Where can I use Hello Sarkar?
- Web
- How much does Hello Sarkar cost?
- Free