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Jordan · Government & SafetySanad
Access more than 550 Jordanian government services from a single digital ID account, without visiting a government office for most transactions.
What it helps with
- Digital ID on the phoneActivated identity.
- Government services onlineMany ministries.
- Traffic fines and licencesPay in the app.
About Sanad
Sanad ("support" in Arabic) is the official digital identity and e-government platform of the Hashemite Kingdom of Jordan, developed by the Ministry of Digital Economy and Entrepreneurship and launched in February 2020. It provides single sign-on access to services from more than 50 government and private-sector entities - including passport and civil-status records, health insurance, social security and vehicle licensing - as part of Jordan's broader digital transformation strategy.
Key Features
- Digital Identity: Authenticate your identity once and access government records and services across dozens of participating entities.
- Document Access: View and manage official digital documents, including identity records, property ownership and pension information.
- Applications & Payments: Apply for services such as passport issuance or renewal, sign documents digitally, and pay government fees within the app.
- Guest Access: Non-activated users and non-Jordanians can use limited features as guests without full digital ID activation.
How to Get Started
- Download the Sanad app or visit sanad.gov.jo.
- Register with your national ID number and mobile number.
- Activate your digital identity in person at a Sanad station or through a supported banking app, or use limited guest features without activation.
- Browse services by category and complete an application, document request or payment directly in the app.
Before you use it
- Sign-up: The digital ID is activated with a Jordanian national ID at a Sanad kiosk or in the app; foreigners use the residency number where offered.
- Payment: Fees are paid through eFAWATEERcom from any Jordanian bank or wallet.
English available
Local ID needed
45
Frequently Asked Questions
- Does Sanad work with a foreign bank card in Jordan?
- Not reliably - a foreign card may be declined. Check the notice above, or plan to use a local payment method.
- Is Sanad available in English?
- Yes, Sanad has an English-language interface.
- Do I need a local phone number to use Sanad?
- No, an international phone number generally works for Sanad.
- Do I need local ID or residency for Sanad?
- Yes, Sanad requires local ID or residency status.
- Where can I use Sanad?
- iOS · Android
- How much does Sanad cost?
- Free app; government fees per service