ZH
EN
Hong Kong · Travel: Tickets & HotelsHong Kong International Airport (My HKG)
My HKG is the official app of Hong Kong International Airport: real-time flights and notifications, baggage delivery tracking, free airport Wi-Fi on arrival, wayfinding and booking of airport services.
What it helps with
- Getting online the moment you landThe app connects you to the free airport Wi-Fi on arrival, before you have a local SIM.
- Knowing when your bag reaches the beltBaggage delivery tracking, and with a MyTAG tag an alert when the bag is sent to the reclaim belt.
- Finding your way in a huge terminalWayfinding inside the airport and a chatbot for questions about flights and facilities.
About Hong Kong International Airport (My HKG)
The app is published by the airport. It shows flight status with notifications, tracks when your baggage is delivered, and with a MyTAG luggage tag tells you when your bag is sent to the reclaim belt. It also connects you to the free airport Wi-Fi on arrival, helps you find your way in the terminal, lets you book airport services and order food, and has a chatbot for questions about flights, facilities, shopping and dining offers.
Key Features
- Flight status: Real-time information and notifications for your flights.
- Baggage tracking: Delivery status, and MyTAG alerts when your bag reaches the reclaim belt.
- Wi-Fi and wayfinding: Free Wi-Fi access on arrival and directions inside the airport.
- Services and food: Book airport services and order food in the app.
How to Get Started
- Download My HKG from the App Store or Google Play.
- Add your flight to receive notifications.
- On arrival, connect to the airport Wi-Fi through the app.
- Follow your baggage status, then use wayfinding to reach transport.
Before you use it
- Good to know: MyTAG is a separate luggage tag: once paired with My HKG it triggers an alert when your bag is sent to the reclaim belt.
- Good to know: Android phones without Google Play can install My HKG from a separate download link on hongkongairport.com.
- Fees: Downloading the app is free; airport services you book and food you order in it are charged.
English available
1
Frequently Asked Questions
- Does Hong Kong International Airport (My HKG) work with a foreign bank card in Hong Kong?
- Not reliably — a foreign card may be declined. Check the notice above, or plan to use a local payment method.
- Is Hong Kong International Airport (My HKG) available in English?
- Yes, Hong Kong International Airport (My HKG) has an English-language interface.
- Do I need a local phone number to use Hong Kong International Airport (My HKG)?
- No, an international phone number generally works for Hong Kong International Airport (My HKG).
- Do I need local ID or residency for Hong Kong International Airport (My HKG)?
- No, Hong Kong International Airport (My HKG) doesn't require local ID or residency for visitors.
- Where can I use Hong Kong International Airport (My HKG)?
- iOS · Android · Web
- How much does Hong Kong International Airport (My HKG) cost?
- Free app; airport services and food orders are paid separately