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China · Travel: Tickets & Hotels
Ctrip (Trip.com)
The internationally focused version of China's largest travel booking platform, built specifically for foreign travelers with English-language support.
What it helps with
- Booking domestic hotels and flights like locals doCtrip (携程) is the Chinese-language app of the Trip.com Group with the full range of domestic hotels, flights and attractions.
- Tickets for attractions and trains in one appAttraction tickets, train tickets and car rentals can be booked in the same account.
- 24-hour customer serviceCtrip runs round-the-clock phone and chat support for changes and refunds.
About Trip.com
Trip.com is the international sister platform of Ctrip, offering flights, hotels, train tickets, car rentals, and tour packages with full English-language support, multilingual customer service, and international payment methods - the recommended choice for non-Chinese-speaking travelers.
Key Features
- Comprehensive Booking: Flights, hotels, trains, car rentals, and tours all in one platform.
- Domestic Train Tickets: Strong support for booking China's extensive high-speed rail network, including English-language interfaces.
- 24/7 Multilingual Support: Customer service available in multiple languages, built for international travelers.
- Loyalty Program: Points and membership tiers for frequent users offering discounts and perks.
How to Get Started
- Download the Trip.com app or visit the website and create an account.
- Search for flights, hotels, or trains for your travel dates and destination.
- Compare options and complete your booking with international payment methods.
- Manage your itinerary and access multilingual customer support through the app.
Before you use it
- Good to know: Ctrip and Trip.com belong to the same group: Ctrip is the Chinese-language app, Trip.com the international English version with foreign-card payment.
- Sign-up: The Chinese Ctrip app works best with a mainland phone number and Alipay or WeChat Pay; for English, use Trip.com.
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Frequently Asked Questions
- Does Ctrip (Trip.com) work with a foreign bank card in China?
- Not reliably - a foreign card may be declined. Check the notice above, or plan to use a local payment method.
- Is Ctrip (Trip.com) available in English?
- Not officially - the interface is mainly in the local language.
- Do I need a local phone number to use Ctrip (Trip.com)?
- No, an international phone number generally works for Ctrip (Trip.com).
- Do I need local ID or residency for Ctrip (Trip.com)?
- No, Ctrip (Trip.com) doesn't require local ID or residency for visitors.
- Where can I use Ctrip (Trip.com)?
- iOS · Android · Web
- How much does Ctrip (Trip.com) cost?
- Free to use; prices of flights, hotels and tickets as listed, train tickets with a service fee