🇦🇪 United Arab Emirates · Telecom, Internet & Apps

Etisalat (e&)

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Etisalat (e&) is the largest telecom operator in the UAE, offering tourist SIM packages sold at the airport and in malls alongside standard mobile plans.

What it helps with

  • A local SIM on arrival in the UAEVisitor Line packages are sold at e& shops in Dubai and Abu Dhabi airports.
  • Coverage outside the citiesThe country's largest network, including remote areas.
  • Managing the line in the appCheck balance, top up and add data in the my e& app.

About Etisalat (e&)

As the country's dominant and longest-established operator, Etisalat (rebranded as e&) offers the widest network coverage in the UAE, with tourist-specific SIM packages designed for short visits sold directly at Dubai and Abu Dhabi airports.

Key Features

  • Tourist SIM Packages: Prepaid SIMs bundled with data, calls, and texts, designed specifically for visitors.
  • Wide Network Coverage: The most extensive network coverage across the UAE, including remote areas.
  • Self-Service App: Check balance, top up, and manage your plan through the my e& app.
  • eSIM Support: Some tourist plans are available as an eSIM alongside physical SIM cards.

How to Get Started

  1. Buy a tourist SIM package at the airport arrivals area or any Etisalat/e& store, bringing your passport.
  2. Insert the SIM or activate the eSIM following the in-store instructions.
  3. Download the my e& app to check balance and top up.
  4. Top up online or at any authorized retailer as needed.

Before you use it

  • Sign-up: A passport and UAE visa copy are required to register a SIM.
  • Limits: WhatsApp and FaceTime voice calls are blocked in the UAE; Zoom and Teams calls work.
  • Good to know: Customer support: 101 or 144.
English available
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Frequently Asked Questions

Does Etisalat (e&) work with a foreign bank card in United Arab Emirates?
Not reliably - a foreign card may be declined. Check the notice above, or plan to use a local payment method.
Is Etisalat (e&) available in English?
Yes, Etisalat (e&) has an English-language interface.
Do I need a local phone number to use Etisalat (e&)?
No, an international phone number generally works for Etisalat (e&).
Do I need local ID or residency for Etisalat (e&)?
No, Etisalat (e&) doesn't require local ID or residency for visitors.
Where can I use Etisalat (e&)?
iOS · Android · Web
How much does Etisalat (e&) cost?
Visitor Line prepaid packages sold at airports and stores; app is free