Kuwait · Government & Safety

Sahel (Kuwait Government App)

Sahel is Kuwait's unified government e-services app: hundreds of services from many ministries, with logins confirmed in the separate Kuwait Mobile ID app.

What it helps with

Government services without queuesMore than 400 services from many agencies in one app.
Civil ID mattersCivil ID and address services without visiting PACI.
Paying government feesFees and fines are paid in the app with a local card.

About Sahel:

Sahel has grown from 123 services at launch to more than 400 services from multiple government agencies, and has over three million users; a separate Sahel Business app serves companies. Every login and transaction is confirmed in Kuwait Mobile ID, the digital Civil ID app of the Public Authority for Civil Information (PACI). Some ministries no longer receive visitors for services that Sahel covers.

Key Features:

One app: Services of many ministries and agencies in one place.
Mobile ID login: Each login and transaction is confirmed in Kuwait Mobile ID.
Civil ID services: Address changes, Civil ID and other PACI services.
Fee payment: Government fees and fines paid with a local bank card.

How to Get Started:

Install Kuwait Mobile ID and register it with your Civil ID.
Install Sahel and enter your Civil ID number.
Approve the login request in Kuwait Mobile ID with your PIN.
Choose the agency and the service, and follow the steps.

Before you use it

Sign-up: Install and activate Kuwait Mobile ID first; Sahel logins are approved there.
Good to know: Some ministries no longer receive visitors for services available in Sahel.

Local ID needed

Frequently Asked Questions

Does Sahel (Kuwait Government App) work with a foreign bank card in Kuwait?: Not reliably - a foreign card may be declined. Check the notice above, or plan to use a local payment method.
Is Sahel (Kuwait Government App) available in English?: Not officially - the interface is mainly in the local language.
Do I need a local phone number to use Sahel (Kuwait Government App)?: No, an international phone number generally works for Sahel (Kuwait Government App).
Do I need local ID or residency for Sahel (Kuwait Government App)?: Yes, Sahel (Kuwait Government App) requires local ID or residency status.
Where can I use Sahel (Kuwait Government App)?: iOS · Android
How much does Sahel (Kuwait Government App) cost?: Free app; government fees depend on the service