Japan · Visas & Immigration

Visit Japan Web

The Japanese government's official online service for registering immigration and customs details before arrival, which produces QR codes for the airport.

What it helps with

Skipping paper arrival and customs formsVisit Japan Web creates QR codes for immigration and customs that you show on arrival instead of paper cards.
Registering the whole familyOne account can register up to 10 travellers, each with their own QR code.
Tax-free shopping and refundsThe service also handles tax-free shopping registration, and from November 2026 it can be used for tax refund confirmation at seven major airports.

About Visit Japan Web

Visit Japan Web is a free service run by Japan's Digital Agency that lets travelers register entry details, such as immigration and customs declarations, on their phone before arriving. It issues QR codes that speed up passing through the airport, and some retailers also use it for tax-free shopping checks. It is available in several languages including English.

Key Features

Pre-Registration: Enter your personal and trip details, and your customs declaration, ahead of time.
QR Codes: Get codes for immigration and customs to show at the airport, which saves filling in paper forms.
Family Registration: Register family members together under one account.
Tax-Free Shopping: Some stores can check your eligible-visitor details through the service.

How to Get Started

Open the Visit Japan Web site and create an account.
Register your personal information and your passport details.
Register your trip schedule and fill in the customs declaration.
Save the QR codes and show them on arrival.

Before you use it

Sign-up: Complete registration at least six hours before landing; it takes about 15 minutes with passport, flight and accommodation details.
Good to know: Save screenshots of the QR codes before landing, as airport Wi-Fi can be unreliable.
Good to know: At Haneda, Narita and Kansai a joint kiosk reads the QR code and passport in one step; regional airports use separate counters.

Foreign card OK English available

Frequently Asked Questions

Does Visit Japan Web work with a foreign bank card in Japan?: Yes - Visit Japan Web accepts foreign-issued cards in Japan.
Is Visit Japan Web available in English?: Yes, Visit Japan Web has an English-language interface.
Do I need a local phone number to use Visit Japan Web?: No, an international phone number generally works for Visit Japan Web.
Do I need local ID or residency for Visit Japan Web?: No, Visit Japan Web doesn't require local ID or residency for visitors.
Where can I use Visit Japan Web?: Web
How much does Visit Japan Web cost?: Free official service