Japan · Government & Safety

My Number Portal

The official online portal for Japan's My Number system, used to check your personal records and complete government procedures online with a My Number Card.

What it helps with

Doing paperwork online as a residentResidents with a My Number Card can apply for some municipal services, check tax and pension records and change addresses online.
Checking medical and health insurance recordsThe portal shows medical expense and health check information linked to your health insurance.
Logging in with the card on a smartphoneLogin uses the My Number Card tapped on an NFC smartphone with its PIN.

About My Number Portal

My Number Portal ("Mynaportal", myna.go.jp) is run by the Japanese government and is the online entry point to services linked to your My Number. After logging in with a My Number Card, residents can view their own records and file certain applications online, such as pension and tax information and some resident procedures. It is available as a website and a smartphone app, and has partial English support.

Key Features

Personal Records: Check information held about you, such as pension and tax details, in one place.
Online Procedures: Submit certain government applications online, including some childcare and resident procedures.
Smartphone Login: Log in by holding your My Number Card to a compatible phone and entering its PIN.
Health Insurance Link: The card can be linked to health insurance use through the portal.

How to Get Started

Make sure you have a My Number Card with its IC chip and the PINs set at your city office.
Install the Mynaportal app or open myna.go.jp.
Log in by scanning the card and entering the PIN.
Choose the record or procedure you need and follow the on-screen steps.

Before you use it

Limits: Only residents registered at a Japanese municipality can get a My Number Card; short-term visitors cannot use the portal.
Good to know: Most pages are in Japanese; some guidance pages are available in English.

Frequently Asked Questions

Does My Number Portal work with a foreign bank card in Japan?: Not reliably - a foreign card may be declined. Check the notice above, or plan to use a local payment method.
Is My Number Portal available in English?: Not officially - the interface is mainly in the local language.
Do I need a local phone number to use My Number Portal?: No, an international phone number generally works for My Number Portal.
Do I need local ID or residency for My Number Portal?: No, My Number Portal doesn't require local ID or residency for visitors.
Where can I use My Number Portal?: iOS · Android · Web
How much does My Number Portal cost?: Free government portal